Publication at Second Faculty of Medicine |
2010
Abstract
This text is a result of analysis of patients complaints applied at the Czech Medical Chamber in Prague 5. All complaints were analysed from several points of view (law issues, role of both verbal and non-verbal communication in the generation of conflicts, tendenvy for manipulation from both sides and stereotyped perceptions in the conflict participants).
This booklet serves as a starting point and basic textbook for the patient-centered communication courses organized as a part of continous medical education by the Czech Medical Chamber.