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Quality and dignity of care – important “details” (dining)

Publication

Abstract

Food is an important part of our lives and a necessary condition of it. It is so everyday and ordinary that we tend to underestimate it.

In other words, we do not appreciate adequately all the many aspects associated with it, not only in everyday life but also in the care of people with dementia. The need to pay attention to food, on the other hand, is confirmed by the results of the investigation by the Office of the Public Defender of Rights (Ombudsman) carried out in various areas of long-term care, systematically since 2006.

The risk of malnutrition and a violation of fundamental rights and dignity through inappropriate catering for persons dependent on care is, according to the Ombudsman, a serious problem. Food - its preparation, sharing and enjoyment - brings into our lives much more than just the necessary nourishment of the body.

Food plays a key role in shaping individual cultures and social roles. It is a means of creating and supporting relationships.

Dining with friends and loved ones creates a particularly positive effect. Clients of long term care facilities have the right to live, as far as possible, a normal personal and social life.

This includes food preparation, dining, a free choice of food and sharing food with family, neighbours and friends. Through the implementation of Bon appetit programme in 22 long-term care settings we aim to ensure that residents consistently enjoy good meals with autonomy and dignity.

By doing this, we actually produce tangible evidence of quality care. As we have already said, meals are far more than food and a dish.

Therefore, whatever is in place to a make a satisfying meal-time experience will actually generate assurance of overall quality care. Thus we look at quality care through the medium of a dining program that works toward the pleasure of both residents and staff.

Some results of our efforts will be presented in short stories.