Abstract
The article deals with job satisfaction at public professionals who implement public policy and interact with clients on a regular basic. The goal is not based only on general job satisfaction but also on revealing whether job (dis)satisfaction is influenced by policy powerlessness and meaningless which are produced by top-down policy-making without discussion and communication.
Particularly, the article deals with job satisfaction at employees of labor offices who have experience with the reform of this institution and who do not have it. Our research is based on interactive approach which include job characteristics, organizational characteristics and personal characteristics, and on theory of policy alienation.
Our results of the questionnaire survey (N=1334) indicate that way of policy-making can lead employees to long-term consequences for their feelings and evaluation of job satisfaction.