Abstract
Consumer-brand engagement on social media is a widely studied research topic with high relevance for marketing practitioners. However, the discipline is affected by a conceptual divergence and limited understanding of applicable research methods.
The purpose of this article is to review the extant empirical research in the marketing literature that investigates consumer engagement with brands on social media, provide an overview of the research methods employed, and suggest implications for future research. Through systematic review of 66 published studies this paper aims to explore what methods are used to empirically investigate consumer engagement with brands on social media and asks how these methods have evolved over time.
The study categorises the current research and demonstrates the evolution of research methods and themes from 2011 until 2019. This literature review revealed three observations: a) low methods' diversity, b) dominant reliance on visible social media metrics and c) negative aspects of consumer-brand engagement as an emerging theme.
The insights developed and the observed trends can be helpful in shaping future research and practice in the field of consumer-brand engagement.