Abstract
Users of the "emergency care" social service have many needs. This led the author of the study to carry out a qualitative research among the emergency care social service users.
Individual semi-structured interviews aimed to find out all aspects affecting due provision of emergency care within the concept of biological, mental, social and spiritual health model. Interim results show that the most frequent reason for requesting the emergency care service is deteriorating health (42.3%) or reduced autonomy (28.2%).
The elderly most often state that they expect the emergency care service to improve arranging for health and social care availability (34.1%) and boost their sense of safety and security (35.2%). The elderly rate their heath at 3.3, the part of their health rated the highest being their spiritual health and the lowest being their social health.