Upper respiratory tract infections belong to the most common diseases that patients come to the pharmacy with. Based on the available and gathered information, the pharmacist or pharmaceutical assistant (PA) should assess the patient's condition and risk factors and determine the suitability for self-treatment.
In that case, the pharmacist or PA should recommend an appropriate medicine based on the individual patient's symptoms. He or she should also explain how to administer the medication in order to maximize its effect or minimize its potential risks.