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Satisfaction of students in schools using quality management systems

Publication at Faculty of Education |
2023

Abstract

This paper presents the results of a comparative study, in which students' satisfaction with the quality of teaching, teachers and technical equipment was determined at schools that use one of the quality management systems (hereafter QMS), and subsequently compared with the opinions of students at schools that do not use these systems. Five schools formed the main research group, sixteen schools formed the control group.

In the individual indexes, it was shown that students of schools that use a QMS rated their school better in some aspects than students where quality management systems were not implemented.