Abstract
The article is a literature review in the field of library service quality. The aim of the overview is to identify areas of service quality that are the subject of current research in the world, the so-called dimensions of service quality.
At the same time, the review summarizes and describes the approaches and to ols used to measure the quality of services in libraries. The review pays attention to the significant relationship between service quality, user satisfaction and user loyalty.
The selection of relevant literature for the review article was based on a search in the multidisciplinary bibliographic and citation database Web of Science. From the initially searched set of publications (n=149), 14 peer-reviewed journal articles in English published between 2018-2022 were selected and critically read.
The article is designed as a narrative literature review, which describes and summarizes the knowledge gained from research to date in the field of the library service quality and evaluates their conclusions.