- Application of servqual to evaluate service quality in sports2012 | Faculty of Physical Education and Sport
- Using the SERVQUAL Model in Prediction of Customer Satisfaction in Czech Fitness Centres +12013 | First Faculty of Medicine, Faculty of Physical Education and Sport
- Servqual model used for prediction of customer satisfaction in Czech fitness centres2017 | First Faculty of Medicine, Faculty of Physical Education and Sport
- Measuring Functional Service Quality Using SERVQUAL in Czech Fitness CentersPublication without faculty affiliation
- Using an enhanced SERVQUAL approach to assess service quality in Czech fitness centers2020 | Publication without faculty affiliation
- PROCESS OF PILOT STANDARDIZATION OF THE CZECH VERSION OF SERVQUAL QUESTIONNAIRE THAT EVALUATES THE QUALITY OF SERVICE IN THE FITNESS SECTORPublication without faculty affiliation
- Customer Perception of Service Quality in Sport2012 | First Faculty of Medicine, Faculty of Physical Education and Sport
- TANGIBLES AS INDICATOR OF SERVICE QUALITY OF FITNESS CENTER2012 | First Faculty of Medicine, Faculty of Physical Education and Sport
- Service Quality of Sports Facilities and Possibilities of Its Evaluation2016 | First Faculty of Medicine, Faculty of Physical Education and Sport
- INFORMATION ASYMMETRY BETWEEN CUSTOMERS AND SERVICE PROVIDERS IN THE FITNESS SECTOR2013 | First Faculty of Medicine, Faculty of Physical Education and Sport
- Service quality in sport: A case study of golf resorts in the Liberec region2018 | First Faculty of Medicine
- Tangibles as an indicator of service quality provided by a sport center2021 | Faculty of Physical Education and Sport
- Conceptualization of Methods Designed to Evaluation Service Quality in Sport2013 | Faculty of Physical Education and Sport
- Quality of sport services provided for preschool children at MS Trencinska2018 | Faculty of Physical Education and Sport